Hotel Management

If you want any tips on how to run a hotel than the Vietnamese in Hanoi have some fantastic hints
Firstly be really false and smiley to all people that come through the door. Once they book a room become a complete arse.
Have a laundry service and when you return the washing don't have actually washed it. Just fold it up in the vain hope that a stupid backpacker doesn't notice. If they do pretend you don't understand English and say "Very clean...very clean" like it's the only thing you've known how to say since birth.
When your customers book a room for two days time, after returning from a trip, give it away to someone else than blatantly lie that they actually didn't book anything. All whilst being completely rude and insulate.
Palm these said people off to a rat infested puss pit at some late hour then get them ripped off on a trip.
When someone checks out of said puss pit and books a room with you....Give it away to someone else less than 5 minutes later.
OR the jack pot is... after your lovely and very friendly customer has re booked with you for two extra nights, after a return from another trip, and has stayed one night...Tell them at 1 pm in the afternoon (after the first evening) that the hotel is fully booked and they have to go to another hotel...same price but ages away. Then get one of your fuckhead staff to call, pretend to be the manager and tell them they have 2 minutes to leave the building and hang up.
When one very angry customer appears at reception demanding to talk to "The Manager" pretend the this person is completely deranged and a manic and say "that wasn't the manager that was some idiot staff member...but we wont tell you who it was and we don't know why you are so upset??" then make them feel like an idiot by saying..."no you can stay that's all cool"

This is what Steph and I had to endure...4 hotels in as many days and ALL arseholes!

So for a very successful business, I recommend that you buy a book of Vietnamese Guesthouse practises and management skills.
You'll be amazed at the results....

Thank god I go to Laos tomorrow...